Virtual Medical Assistant
Let our skilled virtual medical assistants handle your administrative tasks, freeing up your staff to focus on delivering exceptional patient care without the burden of tedious paperwork and data management.
Efficient and meticulous record keeping
Virtual Paralegal Services
What Can a Remote Medical Assistant Do?
Having a virtual medical assistant ensures the maintenance of accurate patient records and supports the preparation of medical documentation—from patient histories to regulatory filings—allowing you to focus on essential patient care.
Appointment Scheduling
Managing patient appointments and calendar organization.
Medical Billing and Coding
Processing insurance claims and billing inquiries.
Data Entry
Updating electronic health records (EHR) with patient information.
Patient Intake
Handling pre-visit forms and collecting necessary details before appointments.
Prescription Refills
Coordinating refill requests with patients and pharmacies.
Insurance Verification
Checking patient insurance eligibility and coverage.
Follow Up Reminders
Sending reminders for upcoming appointments or follow-ups.
Patient Correspondence
Responding to patient emails and queries.
Transcription Services
Transcribing doctors' notes or dictations into records.
Scribe Services
Acting as a virtual medical scribe during telehealth or in-office visits.
Referral Management
Handling referral letters and coordinating with other healthcare providers.
Customer Service
Addressing patient inquiries and resolving scheduling conflicts.
HIPAA Compliance Monitoring
Ensuring patient information is managed securely.
Patient Feedback
Gathering and analyzing patient feedback for service improvement.
Post Care Instructions
Providing post-appointment or post-surgery care instructions.
Software Tools
Virtual Legal Assistants Vs. In House
Cut Costs
Cut your overhead costs by up to 70% with a skilled virtual professional managing your office operations, eliminating the need for a full in-house team.
Effortless Management
Reduce expenses effortlessly! Enjoy support that eliminates costs associated with employee wages, office rentals, equipment, and additional benefits.
Less Stress
Streamline your operations while saving big. A virtual expert takes care of your administrative needs, reducing expenses on salaries, office space, and equipment.
Committed Assistance
With Protos, you get dependable service and a dedicated account manager. Have questions or need assistance? Your support team is always just a call or email away.
PRICING
Affordable pricing plans
We custom tailor each plan according to your needs, ensuring you get the best value for your business.
Starting at $9 per hour
Growth Plan
Perfect for small to medium-sized businesses looking to scale efficiently.
- 40 Hours Per Week
- Skilled in key tools.
- Flexible, tailored assistance.
- Monthly performance reviews.
Starting at $11 per hour
Executive Plan Powered by AI
Advanced support with AI integration.
- Everything on Growth plan
- AI-driven insights and suggestions.
- Proactive task management.
- Competitive edge through AI insights.
- Expert VA with AI access.
- Faster task completion with AI tools.
- Enhanced data analysis.
- Tailored AI-supported solutions.
Daily Tasks
- Verify Insurance Eligibility
- Submit New Authorization Requests
- Follow-Up on Pending Authorizations
- Update Patient Records
- Respond to Inquiries
- Communicate with Providers
- Prioritize Urgent Cases
Weekly Tasks
- Review Authorization Success Rate
- Analyze Denied Claims
- Organize Upcoming Cases
- Coordinate with Billing Team
- Conduct a Meeting with Healthcare Providers
- Track Documentation Compliance
- Monitor Workflow Efficiency
Monthly Tasks
- Generate a Performance Report
- Audit Authorization Processes
- Update Knowledge on Insurance Policies
- Optimize Workflow Procedures
- Training and Development
- Conduct a Team Meeting
Yearly Tasks
- Annual Performance Review
- Set Goals for the Upcoming Year
- Yearly Review with Management
- Renew Compliance and Certification Training
- Review and Update Standard Operating Procedures (SOPs)
- Analyze Trends in Insurance Denials
- Benchmark Against Industry Standards
Success Stories and Testimonials
Hear it From Our Users
FAQs
At Protos Inc., our virtual assistants are experts in insurance billing, verification, and pre-authorizations within the healthcare industry. They are knowledgeable about industry terminology, familiar with various insurance companies, and strictly adhere to HIPAA regulations. Additionally, they are skilled in using EHR systems and insurance platforms to seamlessly support your healthcare facility.
Our team uses step verification procedures and checklists to ensure accuracy, minimize errors, and maintain compliance with insurance regulations for a dependable process.
Our Protos assistants are proficient in EHR and billing systems such as Epic, Cerner, Athenahealth, Kare, and AdvancedMD. They are highly adaptable and can quickly adjust to the software platforms used by your practice.
Our team excels at managing schedules efficiently by prioritizing tasks and using client requested tools to stay organized and meet deadlines, even under pressure.
At Protos, we prioritize continuous learning and staying current with industry standards. Our team undergoes regular training, attends workshops, and leverages resources to stay informed about the latest policies and best practices in the field.
Our team excels at identifying rejection causes, navigating appeal procedures, and efficiently managing denied requests. They document each action to improve approval rates and reduce treatment delays.
Protos prioritizes HIPAA compliance by ensuring all assistants use secure, HIPAA-approved tools for communication and data handling. We uphold strict data protection protocols to safeguard privacy and meet regulatory standards, even in remote work settings.
We collaborate with healthcare providers and insurance agents to ensure clear, timely information sharing, keeping your practice updated and requests moving forward.
Protos assistants follow established procedures to handle urgent needs efficiently, prioritize communication, and manage time-sensitive requests with accuracy.
Our team reviews documents, verifies insurance information accuracy, and stays updated on payer requirements. These steps minimize errors and increase authorization approval rate.
Protos assistants systematically document and monitor authorization requests, ensuring organized records, timely follow-ups, and transparency in every situation.
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Our team members use a combination of reminders and checklists along, with tracking tools to stay updated and handle pending authorizations promptly for you.
Protos assistants excel at confirming and validating information with insurance companies. They know when to escalate concerns and seek clarification to ensure smooth operations and prevent confusion.
Our team members have knowledge of issues, in the industry such as rejected approvals, incomplete details and evolving insurance criteria. Protos provides its team members with support and continuous education to empower them in addressing these obstacles, with assurance and competence.
At Protos, we prioritize organization and efficiency by using task management systems, checklists, and alerts to ensure our assistants complete tasks thoroughly and on time, even during busy periods.
How it Works
Consultation
Start by scheduling a meeting with our team to discuss the responsibilities you want your virtual healthcare assistant to handle. This might include tasks like managing insurance verifications, obtaining pre-authorizations, and coordinating with insurance companies to support billing processes. Our goal is to fully understand the unique needs of your practice to provide tailored solutions that align with your team's objectives.
Selection
Our Matching Team carefully selects a specialist who perfectly aligns with your requirements. Leveraging our extensive network of experienced professionals, we ensure you are matched with a candidate whose expertise and approach to patient care reflect the standards of your practice
Onboarding
Once the ideal candidate is selected, we guide them through a comprehensive onboarding process. This includes familiarizing them with your systems, policies, and daily workflows to ensure a smooth transition and seamless integration into your operations.
What About Confidentality?
Rigorous Screening and Background Checks
All Protos experts go through background checks. Screening procedures to confirm their past experience, in healthcare and their commitment, to keeping information confidential a top priority.
HIPAA Compliance and Confidentiality Training
Each expert undergoes training, on guidelines and privacy protocols to securely manage sensitive patient data with continuous training offered to keep abreast of current best practices.
Secure, HIPAA-Compliant Tools
Protos utilizes communication tools and platforms that adhere to HIPAA regulations and employ encryption to safeguard information shared with clients and, among team members.
Confidentiality Agreements and Strict Policies
Experts are given access, to the information required for their duties through secure login details and multi factor authentication systems in place, for security measures. Regular reviews and updates of access are conducted according to the needs of each role.
Regular Audits and Security Checks
Protos conducts regular audits and compliance reviews to reinforce confidentiality protocols, identify potential risks, and enhance data security measures.
How money could you potentially save by bringing on board a medical insurance authorization specialist, from Protos?
Opt for a Protos medical insurance authorization specialist of hiring to save money for your practice significantly. A typical, in house specialist can cost around $40k to $60k per year (equivalent to $20 to $30 per hour) considering salaries and benefits along with expenses, for tools and software needed to attract talent.
Protos provides access, to assistants for as low as $9 per hour to handle your medical insurance authorization requirements efficiently and affordably! Our experts are equipped with all the tools needed for the job. We also provide discounts on vital healthcare software to help you cut down on operational expenses even more effectively. Opting for Protos could help your practice save up to $30k, per year on wages and overheads while receiving support perfectly tailored to your needs.