Payment & Refund Policy (Effective Date: 1/25/25 )
1. Accepted Payment Methods
We accept payments through Stripe, a secure and trusted payment gateway. You can pay using:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover)
- Digital wallets (Apple Pay, Google Pay)
- Any other payment methods supported by Stripe
All transactions are processed in USD unless otherwise stated.
2. Payment Processing
Payments are processed securely through Stripe. We do not store or have access to your full payment details.
- Once payment is made, you will receive an email confirmation with your transaction details.
- If a transaction fails, please check with your bank or try a different payment method.
3. Pricing & Currency
- Prices displayed on our website are in USD and are subject to change without notice.
- Additional taxes, fees, or service charges may apply depending on your location.
4. Subscription & Recurring Payments (If applicable)
- By subscribing to our services, you authorize Stripe to charge your payment method on a recurring basis.
- Subscription plans automatically renew unless canceled before the next billing cycle.
- You can manage or cancel your subscription anytime through your [account dashboard/email support].
5. Refunds & Cancellations
One-Time Purchases:
- Refunds for one-time purchases are not available once the service has begun or has been delivered.
Subscription Services:
- You may request a full refund within 7 days of your initial subscription payment.
- After the 7-day period, no refunds will be issued.
- You can cancel your subscription at any time to avoid future charges, but refunds will not be provided for unused portions of a billing cycle.
Failed or Duplicate Transactions:
- If you believe you were charged incorrectly due to a system error or duplicate charge, please contact us at [email protected] within 10 days of the transaction.
- Approved refunds will be processed back to the original payment method within 5-10 business days.
6. Security & Fraud Prevention
- All payments are encrypted and processed securely through Stripe.
- We may request additional verification for certain transactions to prevent fraud.
- If unauthorized use of your payment method is suspected, contact your bank and notify us immediately.
7. Contact Information
For payment-related inquiries, please reach out to:
ProtosVA
📧 Email: [email protected]
📞 Phone: 818-805-1520
By making a payment on our website, you agree to this Payment and Billing Policy.